Platform Integrations
Elevate your contact center's efficiency with the CX Fabric platform and our integration services. Benefit from our pre-built connectors, backed by years of expertise in seamlessly integrating contact centers with diverse platforms.
Integrations
Seamlessly integrate leading contact center solutions—including Amazon Connect, Avaya and Five9 -with premier platforms like Amazon CCI, Service Desk, Epic, Blue Prism, Salesforce, and MS Dynamics, among others, to enhance your operational efficiency and customer experience.
Platform
Harness the power of the CX Fabric platform editor to visually orchestrate connections between diverse systems with ease, utilizing our array of pre-built connectors. For a tailored integration experience, you also have the flexibility to craft your own custom connectors.
Integration Editor
Visual Flow Editor
The Visual Flow Editor in CX Fabric greatly improves contact center integrations by transcending the limitations of conventional flow editors. Unlike basic tools embedded in existing products, it offers advanced features like an extensive library of pre-built connectors, custom connector creation, and deployment on a secure, scalable, cloud-native platform. Its vendor-agnostic nature ensures your integrations remain intact, even if you switch contact center providers, offering unparalleled flexibility and control over your integration landscape.
Connectors
Pre-Built & Custom Connectors
Considering our extensive range of pre-built integrations, it's highly probable that the solution you seek is already available in our platform. This approach not only offers potential time and cost savings but also ensures that you benefit from continuous updates, which are meticulously aligned with the latest platform versions. By leveraging these ready-made integrations, you can efficiently meet your needs while staying up-to-date with evolving technology trends.
Custom
Code directly in our editor or your editor of choice
Use our built in code editor and code directly into your flows or use your preferred code editor to craft custom connectors, enabling seamless communication and data exchange between diverse software systems. This process involves utilizing programming skills to design and implement bespoke adapters that bridge gaps between applications, thereby enhancing operational efficiency and data coherence across platforms.
Embed in your software
Expand the capabilities of your product by embedding the UI directly into your own product. Save time and cost by giving your customers new enhanced features like visual flow designer and access to pre-built integrations.
How does it work
It's pretty simple and you can be up and running in just a few steps!
Create your own custom URL to our designer and bundle with your own product
Apply your own style including color theme and logo to match your product look and feel
Give your customers access to visual flow designer where they can manage their integrations, flows and logic