Experience systems
CRM, contact center, CPaaS, AI, customer apps
Channels
Platform overview
Build, run, and manage integrations customers can own.
CXFabric gives teams the building tools and operating controls to create customer experience integrations across AI, CRM, contact center, CPaaS, data, and back-office systems, then deploy them into the environment the customer controls.
Connectors and events
APIs, webhooks, files, databases, queues
Integration
Automation designer
Visual flows, components, code, AI steps
Build
Core platform services
Credentials, schedules, variables, execution history
Services
Governance and control
Roles, approvals, audit, versioned releases
Trust
Customer-owned deployment
On-prem, VPC, private cloud, fixed-price operation
Runtime
The CXFabric platform
Five connected layers. One customer-owned platform.
CXFabric turns integration automation into a platform customers can understand, deploy, and operate inside their own environment. Each layer is designed to support the next, from visual workflow design through governance and production visibility.
Design
Model customer journeys, business rules, AI steps, and system actions as clear visual flows.
Connect
Use reusable components, APIs, packaged connectors, and custom code to reach every needed system.
Deploy
Run workflows in on-prem, VPC, private cloud, or managed environments with customer-owned controls.
Operate
Monitor executions, versions, usage, errors, and tenant behavior from one operational surface.
Govern
Keep credentials, roles, approvals, audit history, and deployment boundaries visible and controlled.
What makes it different
Enterprise integration automation without open-ended SaaS pricing or vendor-owned runtime.
Build
Build visually. Code when the workflow needs it.
The CXFabric Orchestration Designer turns triggers, branches, actions, API calls, custom code, and responses into a readable flow. Business and technical teams can understand the workflow before it moves into production.
Visual workflow canvas
Reusable components
Custom logic when needed
1return {
2 customerId,
3 intent,
4 nextAction
5};Readable workflow models
Translate customer-facing journeys into flows that product, operations, and engineering teams can review together.
Reusable building blocks
Package common triggers, actions, transformations, and policy checks so future workflows start further ahead.
Escape hatches for real work
Add JavaScript, TypeScript, or connector logic where low-code abstractions are not specific enough.
Connect
Reach the systems that run customer experience.
CXFabric is built for the messy middle of customer experience: CRMs, contact centers, CPaaS providers, AI services, data platforms, files, internal APIs, and legacy systems that still matter.
REST
Webhooks
SQL
Private APIs
Modern and legacy systems
Connect cloud apps, private APIs, databases, file exchanges, and customer-specific services in one workflow model.
Versioned custom integrations
Turn customer-specific API behavior into governed components instead of fragile one-off scripts.
Deploy
Build once. Deploy where the customer needs it.
CXFabric is designed for teams that need integration automation to run close to the customer’s data, policies, network, and security controls.
Customer-isolated runtime
Deploy workflows into isolated runtime services that can align with customer-owned environments.
Credentials and settings
Keep auth, environment variables, tenant settings, and connector credentials governed from the start.
Versions and environments
Separate development, staging, and production flows while preserving reusable components and connector logic.
Scoped and fixed upfront
Define the target workflow, runtime model, and implementation path before buildout begins.
Operate
See what happened. Control what changes next.
Monitor executions, trace errors, manage versions, review usage, and control access as integrations become business-critical. CXFabric is built for repeatable operations, not one-off scripts.
Execution transparency
Trace what ran, when it ran, what changed, which systems were called, and where errors happened.
Roles and permissions
Give teams the right access to flows, credentials, logs, and customer-specific environments.
Versioned production changes
Promote updates with clearer separation between draft, staging, production, and customer-specific releases.
Govern
The enterprise foundation under every workflow.
The strongest CXFabric story is not only that workflows can be built. It is that they can be owned, secured, observed, and priced in a way that makes sense for customer-controlled environments.
Credential boundaries
Keep secrets and access patterns aligned with the customer environment.
Operational history
Preserve execution logs, configuration changes, versions, and support context.
Private deployment
Run close to the data path instead of forcing every workflow through a shared SaaS boundary.
Customer-specific governance
Match tenant rules, approvals, access, and release patterns to each customer program.
Production-ready operations
Design for retries, failure handling, visibility, and repeatable support from the beginning.
Fixed-price implementation
Scope the work upfront so the platform outcome is clear before production deployment.
Developer experience
Bring your code. Keep the flow visible.
Developers can write custom connector logic in JavaScript or TypeScript, work in their editor of choice, version changes, and deploy connectors back into CXFabric flows.
1export async function action(input) {
2 const customer = await crm.lookup(input.email);
3 const booking = await api.createBooking(customer);
4 return { status: "synced", booking };
5}Ready to transform your integrations?
See how CXFabric fits your customer environment.
Bring one workflow, one customer environment, or one integration backlog. We will map the build path, deployment model, and operating controls with you.