Connector library

Connector Voice, SMS & Messaging

Twilio connector.

No approved Twilio package is available for download yet.

Planning scope

Not yet packaged

Status

No approved ZIP

Contact us to discuss a Twilio integration.

Vendor API

API and access

Implementation considerations
  • Confirm number ownership, region, recording consent, messaging consent, template approval, and webhook signature behavior.
  • Use provider IDs and status callbacks rather than assuming a send or call request completed successfully.
  • Keep communication content, recordings, and transcripts governed by customer retention and deployment policies.
  • Twilio Voice API supports making, receiving, monitoring, and managing calls through REST over HTTPS.
  • CXFabric voice and messaging flows should handle delivery status, retries, recordings, transcripts, and customer consent requirements.

Support

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