Connector library

Implemented source CX & Support APIs

ServiceNow connector.

Incident connector using the ServiceNow Table API. Local synthetic validation; live instance and CXFabric import pending.

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Connector download

Download ServiceNow

Versioned ZIP for your CXFabric tenant.

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Use this connector in a flow

  1. Register the ZIP in your tenant, or add a new version if the connector is already installed.
  2. Create or select a credential if the action requires one.
  3. In a Draft flow, add an available action, choose its version, connect it, and map inputs.
  4. Test the step and flow; review output and failures before activation.

See readme.md in the ZIP for settings and limitations.

Version
v0.1.1.2 Choose version
Release
2026-10-03
Package
Implemented source
Schema credentials
API key
Connection settings
Instance URL
Package size
9 KB
SHA-256
9833e0e9c681887e07c995b5ae9de34265ba46fd2798cee8f5cbe91e82b1b6fb

Version history

What's new

  1. v0.1.1.2Latest · 2026-10-03 · Implemented source

    Improves action labels, mapping hints and connection groups while retaining the existing parameter keys, types, defaults, credentials and result contracts.

    Full release notesView download
  2. v0.1.1.1Earlier · 2026-10-02 · Implemented source

    Documentation and descriptive metadata correction: capability summary first, neutral examples and no partner or personal references.

    Full release notesView download

Included in this version

Included actions

Implemented in v0.1.1.2. Use a separate flow trigger; no webhook trigger is included.

Test connection

Test incident read access; does not verify write permissions.

Find incidents

Find incidents by exact number or correlation ID, with optional active filter.

Get incident

Read one incident by sys_id.

Create incident

Create an incident. Read back the result; do not blindly retry an uncertain write.

Add work note

Append an internal work note. Requires permission; uncertain retries can duplicate notes.

Vendor API

API and access

Vendor website
Implementation considerations
  • Support APIs often distinguish agent/admin operations from end-user request operations; confirm the right permission model.
  • Keep requester identity, organization, assignee, status, and external IDs mapped explicitly.
  • Use ticket events for updates, but protect against loops when CXFabric writes back to the same system.

Support

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