Get request
Retrieve a request by its exact ID.
Connector library
ServiceDesk Plus connector.
List, retrieve, create and update ServiceDesk Plus Cloud requests, and add notes using OAuth and the v3 portal API.
Connector download
Download ServiceDesk Plus
Versioned ZIP for your CXFabric tenant.
Use this connector in a flow
- Register the ZIP in your tenant, or add a new version if the connector is already installed.
- Create or select a credential if the action requires one.
- In a Draft flow, add an available action, choose its version, connect it, and map inputs.
- Test the step and flow; review output and failures before activation.
See readme.md in the ZIP for settings and limitations.
- Version
v0.2.0.0 Choose version
- Release
- 2026-10-03
- Package
- Implemented source
- Schema credentials
- Bearer token
- Connection settings
- API Base URL
- Package size
- 13 KB
- SHA-256
d3a60ff51066b10f2b14cadab2c232614a1f7c87534218d1e39b2990152946e1
Version history
What's new
- v0.2.0.0Latest · 2026-10-03 · Implemented source
Five named ServiceDesk Plus Cloud v3 actions list, retrieve, create and update requests and append notes.
- v0.1.1.0Earlier · 2026-10-02 · Starter scaffold
Historical configurable HTTP scaffold, preserved byte for byte from the preceding source revision.
Included in this version
Included actions
Implemented in v0.2.0.0. Use a separate flow trigger; no webhook trigger is included.
List requests
Retrieve one bounded page sorted by creation time, newest first.
Create request
Create a request with named business fields and optional advanced fields.
Update request
Update a request; requires at least one changed field.
Add note
Append a note; requester visibility and technician notification default to false.
Vendor API
API and access
Implementation considerations
- Support APIs often distinguish agent/admin operations from end-user request operations; confirm the right permission model.
- Keep requester identity, organization, assignee, status, and external IDs mapped explicitly.
- Use ticket events for updates, but protect against loops when CXFabric writes back to the same system.
Related connectors
More in CX & Support APIs
Support
Need help with ServiceDesk Plus?
Tell us what you need to connect or change.