List agents
Retrieve one page of configured ACD agents; optional search text filters the vendor response.
Connector library
NICE CXone connector.
Look up agents and completed contacts, retrieve contact details, hierarchy and state history, and request an agent be set to Unavailable.
Connector download
Download NICE CXone
Versioned ZIP for your CXFabric tenant.
Use this connector in a flow
- Register the ZIP in your tenant, or add a new version if the connector is already installed.
- Create or select a credential if the action requires one.
- In a Draft flow, add an available action, choose its version, connect it, and map inputs.
- Test the step and flow; review output and failures before activation.
See readme.md in the ZIP for settings and limitations.
- Version
v0.1.1.0 Choose version
- Release
- 2026-10-15
- Package
- Implemented source
- Schema credentials
- Bearer token
- Connection settings
- Tenant API Base URL
- Package size
- 10 KB
- SHA-256
8d8a4531caecb32274e6f98adb363876744f2e51949985555c062dd6b2025b60
Version history
What's new
- v0.1.1.0Latest · 2026-10-15 · Implemented source
Adds contact details, master/child hierarchy, state history and updated-contact retrieval, preserving large contact IDs.
- v0.1.0.0Earlier · 2026-10-03 · Implemented source
Look up agents, live agent states and completed contacts in NICE CXone, and request an agent be set to Unavailable.
Included in this version
Included actions
Implemented in v0.1.1.0. Use a separate flow trigger; no webhook trigger is included.
Get agent
Retrieve a numeric ACD agent ID and team details.
List agent states
Retrieve one page of live ACD agent states for availability verification.
List completed contacts
Retrieve one historical contact page within a defined UTC interval, optionally filtered by agent.
List team unavailable codes
Retrieve the active unavailable codes assigned to an ACD team.
Set agent unavailable
Request the default Unavailable state. Acceptance requires separate live-state verification.
Get contact details
Retrieve one contact with source timestamps, metrics and master-contact identity.
Get contact hierarchy
Retrieve the master contact ID and child contacts returned by NICE.
Get contact state history
Retrieve source state transitions for one contact without converting duration units.
List updated contacts
Retrieve one page of completed contacts updated since a UTC timestamp, through the vendor current time.
Vendor API
API and access
Implementation considerations
- Agent lookup: Retrieve configured agent IDs and current agent-state information.
- Contact results: Retrieve completed contacts for a UTC interval or updated-since window, then read contact details, master/child hierarchy and state history. Large IDs are preserved as text.
- Availability request: Request the default Unavailable state for an authorized agent session and verify it through live state.
- Actions only; use a separate flow trigger to invoke these operations.
- Select a managed bearer token. Token exchange and refresh are external setup.
- Use numeric ACD agent IDs, with text for large IDs.
- Retrieve one page per invocation; completed-contact intervals are limited to 31 days. Updated-since reads use a moving window; persist overlap, watermarks, upserts and reconciliation outside the connector.
- Upgrade the existing NICE CXone registration to 0.1.1.0 with its unchanged component ID and UUID. Existing actions remain available. Live contact-record collection and completeness are unvalidated.
- Requires a registered application, an unexpired managed access token and the discovered tenant ACD API base for v34.0.
- An accepted Unavailable request requires live-state verification. Permissions, agent session and active-contact behavior must be validated in the target tenant.
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