Freshservice connector.

Create, retrieve and update Freshservice tickets, and append private or public notes for incident evidence and recovery.

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Connector download

Download Freshservice

Versioned ZIP for your CXFabric tenant.

Register the ZIP in your tenant, or add a new version if the connector is already installed.
Create or select a credential if the action requires one.
In a Draft flow, add an available action, choose its version, connect it, and map inputs.
Test the step and flow; review output and failures before activation.

See readme.md in the ZIP for settings and limitations.

Version history

v0.2.0.1Latest · 2026-10-03 · Implemented source
Improves action labels, mapping hints and connection groups while retaining the existing parameter keys, types, defaults, credentials and result contracts.
Full release notes View download
v0.2.0.0Earlier · 2026-10-02 · Implemented source
Create, retrieve and update Freshservice tickets, and append private or public notes for incident evidence and recovery.
Full release notes View download
v0.1.1.0Earlier · 2026-10-02 · Starter scaffold
Historical generic HTTP scaffold, retained unchanged.
View download

Included in this version

Implemented in v0.2.0.1. Use a separate flow trigger; no webhook trigger is included.

Retrieve an existing ticket.

Create an incident ticket for a requester email.

Change ticket status or priority; requires at least one field.

Append evidence as a private or public note.

Vendor API

Vendor website

Implementation considerations

Support APIs often distinguish agent/admin operations from end-user request operations; confirm the right permission model.
Keep requester identity, organization, assignee, status, and external IDs mapped explicitly.
Use ticket events for updates, but protect against loops when CXFabric writes back to the same system.

Support

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