BPO automation
Automate high-volume operational tasks such as case updates, customer notifications, SLA checks, reporting, and exception handling.
CXFabric Automation
Automation that moves the business forward.
CXFabric automates the work behind modern operations, from BPO and RPA workflows to AI-driven decisions, system updates, approvals, and real-time integrations.
Connect systems. Analyze data. Trigger actions. Govern every step. CXFabric gives teams the automation layer they need to move faster without losing control.
BPO automation
RPA modernization
AI-assisted workflows
High-volume processing
Automation command center
Live workflow
Incoming triggers
Webhook event
Schedule
Contact center
CX
Decision layer
Rules, AI, approvals, credentials
Governed
Observable
Approved actions
Update CRM
Notify customer
Log outcome
09:41:12 received appointment_change webhook
09:41:13 enriched customer record and policy
09:41:14 approval rule passed, updating systems
09:41:15 crm, sms, and audit log completed
Intelligent automation
From integration to intelligent execution.
CXFabric helps organizations automate complex business processes across applications, APIs, databases, messaging systems, AI models, and human teams.
RPA modernization
Replace fragile desktop bots and scripts with API-first, event-driven workflows that are easier to govern, monitor, and scale.
AI-assisted workflows
Use AI to summarize, classify, extract, score, recommend, and trigger next-best actions inside business workflows.
System updates
Push approved updates into CRMs, ticketing systems, scheduling platforms, databases, billing systems, and engagement tools.
Human approvals
Route sensitive actions through approvals, escalation rules, audit logs, and role-based governance.
High-volume processing
Run lightweight workflows for large-scale transaction workloads without needing a heavy BPM platform.
How it works
Trigger, analyze, orchestrate, act, and govern every outcome.
CXFabric acts as the control layer between business systems, AI tools, and operational workflows. It receives triggers, enriches context, applies rules, invokes AI when needed, executes actions, and records every step.
Trigger
API calls, webhooks, schedules, event streams, file arrivals, AI agent requests, and contact center events.
Analyze
Validate data, enrich records, classify intent, run AI analysis, and apply business rules.
Orchestrate
Route workflows, branch logic, manage sync or async execution, retry handling, and errors.
Act
Update CRMs, create tickets, book appointments, send messages, call APIs, and notify staff.
Govern
Log every step, apply permissions, enforce approvals, monitor health, and audit outcomes.
Intent, summaries, support tickets, documents, emails, conversations, and operational data.
Business rules, workflow routing, API calls, enrichment, tool execution, approvals, and error handling.
CRM records, tickets, appointments, reports, notifications, databases, and customer communications.
AI + Automation
AI makes automation smarter. CXFabric makes AI useful.
AI can understand language, analyze data, summarize records, classify intent, and recommend actions. But AI alone does not safely update business systems.
CXFabric gives AI the workflow layer it needs to take controlled action, while CXFabric handles tools, integrations, approvals, permissions, retries, observability, and system updates.
AI should not be a loose automation script. CXFabric makes AI actionable, governed, and connected to the real business.
Execution models
Built for real-time and high-volume workloads.
Some automations need to happen instantly. Others need to run in the background at scale. CXFabric supports both synchronous and asynchronous workflow patterns.
Synchronous flows
Synchronous flows are ideal when the caller, user, AI agent, or application is waiting for a direct response.
- Real-time API request
- Voice AI tool call
- Appointment availability lookup
- CRM customer lookup
- Fraud or eligibility check
Asynchronous flows
Asynchronous flows allow CXFabric to process large volumes of work reliably without blocking the user experience.
- Bulk data processing
- Nightly reconciliation
- Campaign execution
- File processing
- Retry queues
CXFabric is engineered for high-volume automation workloads, including billions of transactions, while maintaining a lean runtime footprint.
BPO and contact center automation
Automate before, during, and after customer interactions.
BPOs and contact centers run on repetitive, high-volume processes. CXFabric helps automate the operational work surrounding those interactions.
After-call work automation
Summarize conversations, classify outcomes, update CRM records, create tickets, and trigger follow-up messages.
QA and compliance
Analyze calls or chats, flag exceptions, route reviews, and create audit trails.
Customer follow-up
Send SMS, email, or messaging follow-ups after calls, appointments, cases, or service requests.
Agent assist
Give agents real-time context, next-best actions, customer history, and workflow-triggered recommendations.
Back-office processing
Automate repetitive operational tasks such as record updates, form processing, case routing, and status checks.
High-volume operations
Run lean, scalable automation for massive transaction volumes without the overhead of traditional heavy workflow systems.
RPA modernization
Move beyond fragile bots.
Traditional RPA can be useful, but bot-based automations often break when screens change, credentials expire, or workflows grow more complex. CXFabric provides an API-first and event-driven alternative.
Replace scripts
Move recurring scripts into governed workflows.
Replace manual updates
Automate repetitive data entry and system synchronization.
Reduce bot fragility
Use APIs, webhooks, events, and connectors where possible instead of screen scraping.
Add governance
Track who triggered what, which systems were updated, and what happened next.
Governance and control
Automate aggressively. Keep visibility and control.
Automation gets risky when workflows spread across disconnected scripts, bots, and one-off integrations. CXFabric gives teams a central place to manage automation logic, tool access, credentials, approvals, logs, and execution history.
Role-based accessApproval workflowsExecution logsError handlingRetry controlsCredential managementTenant isolationAudit trailsUsage trackingObservabilityWorkflow versioningHuman escalation
Why CXFabric
More than point-to-point automation. A reusable orchestration layer.
CXFabric combines the flexibility of iPaaS, the control of workflow orchestration, and the intelligence of AI-enabled automation.
Traditional approachCXFabric approach
Point-to-point integrations
Central orchestration layer
Fragile scripts and bots
Governed workflows
AI without system access
AI connected to real business tools
Manual approvals by email
Built-in workflow approvals
Heavy BPM platforms
Lightweight automation runtime
Limited visibility
Central logs, analytics, and monitoring
Sync-only or batch-only
Both synchronous and asynchronous flows
Automation scenarios
What you can automate with CXFabric.
AI receptionist workflow
AI handles the conversation. CXFabric checks rules and availability, books the appointment, sends confirmation, and logs the interaction.
BPO case update
CXFabric summarizes the call, updates the CRM, creates a ticket, triggers SLA timers, and sends follow-up communication.
RPA replacement
A repetitive back-office task moves from a desktop bot into an API-based workflow with retries, logging, and monitoring.
Data analysis to action
AI analyzes incoming data, identifies a trend or exception, and CXFabric triggers updates, notifications, approvals, or reports.
Marketing automation
AI creates campaign content. CXFabric segments customers, routes approvals, triggers delivery, and logs activity.
Governance workflow
A sensitive action pauses for approval, notifies the right person, records the decision, and continues only when approved.
Automation strategy
Automate the work that slows you down.
CXFabric helps teams build intelligent, governed automation across systems, people, data, and AI. Whether you are modernizing RPA, scaling BPO workflows, connecting AI agents, or automating high-volume operations, CXFabric gives you the orchestration layer to move faster.